Refund & Cancellation Policy

Effective Date: 22 October 2026

Globe-Trotting Hospitality Pvt. Ltd. is committed to providing transparent information regarding booking cancellations, refunds, and payment-related concerns. This policy explains the conditions and procedures applicable to cancellations and refunds for travel and hospitality services booked through our company.

1. Company Information

Company Name: Globe-Trotting Hospitality Pvt. Ltd.

Registered Address: Shop No. 254–255, Second Floor, Mega Mall, DLF Phase 1, Gurugram, Haryana, India.

Phone: +91 98108 20282

Email: sheen mjuneja@globe-trotting.in

Website: https://www.globe-trotting.in/

2. Booking Cancellation

Customers who wish to cancel a booking must submit a cancellation request through our official contact details.

• Cancellation requests will be processed after verification of the booking details.
• Applicable cancellation charges will depend on the service booked, the cancellation time, and the terms of the relevant service provider.
• Certain bookings, promotional fares, special offers, and discounted services may be non-refundable.
• Any applicable cancellation charges or deductions will be communicated to the customer in accordance with the booking terms.
• Customers are advised to review the cancellation conditions before confirming a booking.

A cancellation request is not considered complete until it has been acknowledged or processed by our team, as applicable.

3. Refund Eligibility

Refunds may be available in the following circumstances, subject to the applicable booking conditions and law:

• A booking is cancelled and qualifies for a refund under the applicable cancellation policy.
• A service cannot be provided by us or the relevant service provider, and a refund is due.
• A duplicate payment or an excess payment has been verified.
• A payment has been successfully received but the corresponding booking cannot be confirmed, in which case the amount will be reviewed and refunded where appropriate.
• A refund is required under applicable law or the relevant service provider's rules.

Refund eligibility and the final refundable amount will be determined after reviewing the transaction and applicable terms.

4. Non-Refundable Bookings

Some services may be non-refundable or may carry cancellation penalties. These conditions may apply to certain airline tickets, hotel reservations, promotional offers, special packages, and other third-party travel services.

Where applicable, non-refundable conditions and relevant cancellation charges will be communicated before booking confirmation.

No provision of this policy overrides any refund rights that customers may have under applicable law.

5. Refund Processing Procedure

To request a refund, customers should contact us using the official contact details listed on this page and provide:

• Booking reference or reservation number.
• Customer name and registered contact details.
• Payment transaction reference or payment receipt.
• Reason for the refund request.
• Relevant supporting documents, where required.

Our team will review the request and communicate the applicable refund eligibility, deductions, and next steps.

6. Refund Timeline

Eligible refunds will be initiated after the request has been reviewed, approved, and processed in accordance with the applicable booking conditions.

Once initiated, the time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or original payment method.

Customers may contact us if an expected refund has not been received within the communicated timeframe.

7. Mode of Refund

Where possible and permitted, refunds will be issued to the original payment method used for the transaction.

In cases where the original payment method cannot be used, an alternative refund arrangement may be considered, subject to verification, applicable regulations, and the payment provider's procedures.

Customers may be asked to provide additional information to verify the transaction before a refund is processed. We will never ask customers to disclose their OTP, UPI PIN, card PIN, or banking password to receive a refund.

8. Duplicate or Failed Transactions

If a customer is charged more than once for the same booking or a payment is debited without a corresponding confirmed booking, the transaction will be reviewed.

Where a duplicate or excess payment is verified, or a refund is otherwise due, the eligible amount will be processed through the applicable payment channel.

Customers should retain their transaction reference and payment confirmation to help us investigate payment-related issues.

9. Changes to Bookings

Requests to modify travel dates, destinations, passenger details, hotel reservations, or other services are subject to availability and the applicable service provider's rules.

Additional charges or change fees may apply. If a modification is not possible, cancellation and refund eligibility will be assessed under the original booking terms.

10. Cancellation by Service Providers

If an airline, hotel, transport operator, or another service provider cancels or materially changes a confirmed service, we will assist the customer in understanding the available options, subject to the relevant provider's policies and applicable law.

Any refund, rescheduling, or alternative arrangement will depend on the circumstances and the applicable terms.

11. Customer Support

For cancellation requests, refund enquiries, duplicate payments, or other payment-related concerns, please contact us:

Globe-Trotting Hospitality Pvt. Ltd.

Address: Shop No. 254–255, Second Floor, Mega Mall, DLF Phase 1, Gurugram, Haryana, India.

Phone: +91 98108 20282

Email: sheen mjuneja@globe-trotting.in

Website: https://www.globe-trotting.in/

Please include your booking reference and transaction details when contacting us so that we can review your request efficiently.

12. Policy Updates

Globe-Trotting Hospitality Pvt. Ltd. reserves the right to update this Refund & Cancellation Policy to reflect changes in our services, operational procedures, or legal requirements.

The updated policy will be published on our website with the revised effective date.

13. Governing Law

This policy shall be interpreted in accordance with the applicable laws of India. Any disputes concerning cancellations or refunds shall be addressed in accordance with applicable law and the relevant booking terms.

We are committed to handling eligible cancellation and refund requests fairly and transparently while keeping customers informed throughout the process.