Terms & Conditions

Effective Date: 22 October 2026

Welcome to Globe-Trotting Hospitality Pvt. Ltd. These Terms & Conditions govern your access to and use of our website, travel services, and booking facilities. By accessing our website or making a booking with us, you agree to these terms.

1. About Us

Globe-Trotting Hospitality Pvt. Ltd. is a travel and hospitality company providing travel-related services and assistance to customers. Our registered business address is Shop No. 254–255, Second Floor, Mega Mall, DLF Phase 1, Gurugram, Haryana, India.

2. Use of Website

By using our website, you agree to:

• Provide accurate and complete information when making enquiries or bookings.
• Use the website only for lawful purposes.
• Avoid activities that may disrupt website operations or compromise its security.
• Not misuse our website, services, or payment facilities.

We reserve the right to restrict access to our website where necessary to protect our business, customers, or systems, subject to applicable law.

3. Booking and Confirmation

All travel enquiries, quotations, and reservations are subject to availability and confirmation.

A booking will be considered confirmed only after the required payment has been received, the relevant service provider has confirmed the reservation, and any applicable booking requirements have been fulfilled.

Customers are responsible for reviewing booking details, including travel dates, passenger names, destinations, accommodation details, and service inclusions, before confirming a booking.

4. Pricing and Payments

All prices are communicated in the applicable currency and may vary depending on availability, travel dates, service selection, taxes, and supplier pricing.

• Payments must be made through the payment methods authorized by Globe-Trotting Hospitality Pvt. Ltd.
• Applicable taxes, service charges, and other fees will be communicated wherever applicable.
• A payment receipt or booking confirmation may be provided after successful payment and confirmation.
• Any additional charges arising from changes requested by the customer or imposed by service providers will be communicated where applicable.
• Customers should not share their card PIN, OTP, passwords, or other confidential banking credentials with anyone.

A payment transaction alone does not guarantee confirmation of a third-party booking until the relevant reservation has been confirmed.

5. Cancellation and Refunds

Cancellation and refund eligibility depends on the nature of the service booked, the applicable booking conditions, and the cancellation rules of the relevant service provider.

• Customers must submit cancellation requests through our authorized communication channels.
• Cancellation charges, supplier penalties, and applicable administrative fees, if any, will be communicated in accordance with the applicable booking terms.
• Eligible refunds will be processed after the cancellation is verified and the applicable refund amount is determined.
• Refunds will generally be made to the original payment method, where supported and required by applicable rules.
• The time taken for a refund to appear in the customer's account may depend on the payment provider or bank.
• Non-refundable bookings and services will be identified in the applicable booking terms before confirmation, wherever required.

Nothing in this policy limits any refund or other rights available to customers under applicable law.

6. Changes to Bookings

Requests to change travel dates, passenger details, destinations, accommodation, or other booking information are subject to availability and the rules of the relevant service provider.

Additional charges or penalties may apply. Some bookings may not be changeable after confirmation.

Customers should contact us as soon as possible if they need to request a modification.

7. Travel Documents and Customer Responsibilities

Customers are responsible for ensuring that they possess valid travel documents, identification, passports, visas, permits, and any other documents required for their journey.

Customers should verify applicable entry requirements, health requirements, baggage allowances, check-in times, and travel restrictions before departure.

Globe-Trotting Hospitality Pvt. Ltd. is not responsible for a customer's failure to obtain required documents or comply with applicable travel requirements, except where responsibility cannot be excluded under applicable law.

8. Third-Party Service Providers

Certain travel services, including flights, hotels, transport, and other reservations, may be provided by independent third-party suppliers.

Such services are subject to the respective supplier's terms, conditions, availability, and operating policies. We will provide assistance with enquiries or issues relating to bookings made through us, as applicable.

We are not responsible for independent acts or omissions of third-party providers to the extent permitted by applicable law.

9. Delays, Disruptions, and Unforeseen Events

Travel arrangements may be affected by weather conditions, natural disasters, strikes, government restrictions, operational disruptions, or other unforeseen circumstances.

Where such circumstances affect a booking, we will make reasonable efforts to assist customers with available alternatives or information, subject to supplier policies and applicable law.

Any refund, rescheduling, or compensation will be determined in accordance with the applicable booking conditions and legal requirements.

10. Limitation of Liability

We aim to provide reliable travel services and accurate booking information. However, to the extent permitted by law, we shall not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, wilful misconduct, or other non-excludable obligations.

11. Intellectual Property

All website content, including text, graphics, logos, design elements, and other materials owned by or licensed to Globe-Trotting Hospitality Pvt. Ltd., may not be copied, reproduced, distributed, or commercially used without prior written permission, except as permitted by law.

12. Privacy and Data Protection

We may collect and process personal information necessary to respond to enquiries, manage bookings, process payments, communicate with customers, and provide travel-related services.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws. Payment information may also be processed by authorized payment service providers under their applicable terms and security practices.

13. Amendments to These Terms

We reserve the right to update these Terms & Conditions from time to time. Updated terms will be published on our website with the revised effective date.

Continued use of our website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

14. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in accordance with applicable law.

15. Contact Information

For questions, booking assistance, cancellations, or concerns regarding these Terms & Conditions, please contact us:

Company: Globe-Trotting Hospitality Pvt. Ltd.

Address: Shop No. 254–255, Second Floor, Mega Mall, DLF Phase 1, Gurugram, Haryana, India.

Phone: +91 98108 20282

Email: sheen mjuneja@globe-trotting.in

Website: https://www.globe-trotting.in/

We appreciate your trust in Globe-Trotting Hospitality Pvt. Ltd. and look forward to assisting you with your travel requirements.